SAP Support & Maintenance

More than a decade experience in SAP support and the track record of CCS in IT industry made the client to finalize CCS for the Post Implementation SAP Support since August 2006.
The support is given in remote mode. A dedicated 9-member team of functional and technical consultants along with the project manager is maintained at CCS to support the client. The client can even utilize the functional and technical expertise from the common knowledge pool of CCS, if required.

Customer Benefits

At the time of year ending activities, the auditors made a requirement for a report of taxes. The requirement was transferred to the support team. The CCS team checked for any standard report fulfilling the client requirement and found none. A custom report with the required tax fields was prepared by the technical team at CCS with functional support and was made available for the client after testing, within the prescribed time.

To map the change in the excise requirements in India, the Country Version was implemented. The CCS team carried out the initial requirement study, mapping of the business to the country specific excise configurations, the implementation, testing, user manual creation and user training for the transactions.

CCS successfully gives the support for the country version for the client since its implementation.

Microsoft SharePoint Technologies

CCS Technologies always used to get equipped with the latest technologies so as to ensure real advantage of latest innovations to our customers. CCS is backed with core team of SharePoint technology experts, who already had proven expertise in MOSS and WSS. We provide,

• Installation, configuration and maintenance of server farms.
• Site Administration Services
• Content management solutions
• Customization of SharePoint sites and libraries
• Workflows and collaboration systems.
• Custom workflows development and Integration of workflows with other applications
• Security customization.
• Feature additions on share point sites.
• Custom Web part development.
• Business intelligence Solutions - Dash board, Score card, KPI . . .
• Application development integrated with SharePoint.

DHIRAAGU IMPLEMENTS INTRANET EMPLOYEE PORTAL

DHIRAAGU, the Telecommunication leader in Maldives, needed a Intranet Employee Portal for Collaboration, Content Management, Business Process Automation and Business Intelligence for streamlining the information flow. To achieve this, CCS has deployed Microsoft Office SharePoint Server Portal and customized it for them.

Situation
DIRAAGU was already using an in-house SharePoint Portal which was mainly used for Document Management and Collaboration to a limited extent.

The main objective was to provide an employee portal with enhanced Collaboration, Business Processes Automation and Business Intelligence capability. The main challenges in the Document Management area were managing of scanned documents like application for new mobile connection, application for internet connection, invoices etc and email filing. Another area of concern was scheduling of repetitive tasks.

Business process automation was another major goal of this portal. The company has many process like Purchase request, Alarm check list etc. which are currently sent as emails or as paper documents to participants for process management. Above all, various departments in Dhiraagu mainly use excel based chart for reporting purpose which were sent as mail to the concerned people for sharing.

One of the challenges was the migration of existing content to the new portal without disturbing the daily routine of the employees.

Solution
CCS has deployed a Content rich Intranet Portal with hundreds of sub-sites representing every department, several groups, social networking, and a blog site for employees. The portal is powered by Microsoft Office SharePointŪ Server 2007 integrated with Exchange Server for email filing. A custom solution was provided for the automation of uploading of scanned document directly from the scanner with user definable metadata for document tracking. The current effort in scheduling repetitive task of was greatly minimized by custom developed job scheduler that takes care the task generation, once a task is defined in the job scheduler.

Various business processes were automated using workflow enabled InfoPath forms like purchase request, Alarm check list etc. Department level dashboard providing KPIs for different parameters and Excel Service based reporting enabled employees to share information with the concerned persons. CCS has developed custom Web Parts for Image Slide Shows, Flash announcements, Event Calendar etc. to provide rich user experience.

Benefits
The deployment of the solution by CCS has helped DHIRAAGU to streamline the flow of information. The major improvements are control over time and processes. Employees could readily know the pending task and can act without fail. The awareness of task status and automatic task escalation to next level helps to have more control over the process. The MS Exchange integration helped to store the email in a central repository in a organized manner. The metadata enabled automated uploading of scanned record has helped speedy document tracking and identification, thereby saving the paper storage cost. The information rich portal also help employees to share and exchange valuable information in a secured way.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

XXX CORPORATION Customises MOSS Intranet Corporate Portal[Cannot reveal actual name due to a signed NDA]

As one of the leading broadcasting companies in the world, XXX had one corporate Intranet Portal for Collaboration and sharing information among its own workers. They wanted to have their MOSS Portal customized to get maximum productivity and efficiency from their employees. CCS has developed and deployed custom solutions on their Microsoft Office SharePoint Server to achieve this.

Situation
The main challenge was to improve Collaboration and increase productivity. Even though XXX was using out of the box workflows, web parts, and other features in the MOSS, they were not up to their expectations. Many additional workflows and other features were required to fully automate the system. Also, integration with some other line of business applications was envisaged. The company also wanted to have additional security up to field level for the contents.

Solution
CCS proposed designing and developing custom features to automate their business process. CCS created custom web parts, application pages and content types using Visual Studio to automate the process and to integrate with other applications. CCS has also created custom workflows to automate complex business processes and forms using Visual Studio and MS InfoPath 2007.

Benefits
The company saw immediate results after deploying the solution proposed by CCS. The major improvement is the control over time and processes. People started to receive emails as soon as they are assigned task. They are able to know the status of a particular process very quickly from the workflow status page. Tasks are escalated to next level, if needed, automatically by the custom developed system. The custom web parts developed by CCS allowed people to personalize their own pages in the way they wanted to view it. Another improvement was on the security. They now have more control over the contents up to field level.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

XXX Develops Employee Productivity Software [Cannot reveal actual name due to a signed NDA]

As one of the leading providers of software solutions and services related to Employee productivity in UK, XXX needed Employee productivity software where employees can invite, suggest and share ideas. To achieve this, they developed a custom solution that can be deployed in MOSS 2007 with the help of CCS Technologies.

Situation
Generating and fine-tuning an Idea is often a very difficult thing to manage and maintain. As the number of employees increases, it will again become more complicated and difficult to manage. Even though there are skilled persons in diverse areas, they find it difficult to reach everyone for solving a problem, requesting new ideas, and refining existing ones. As the company grows and spreads across different countries it is going to be a herculean task.

Solution
MOSS 2007 was proposed for the Content Management and Collaboration among employees. We have created custom application pages and web parts to collect, display and manage ideas and contributions. Document libraries and list libraries were used to store contents to support ideas proposed by employees. The application pages developed were capable of interacting with third party  ideation systems. Using the Web Parts developed, employees were able to customise pages depending on their interest and requirement.

Benefits
By implementing the  ideation system in SharePoint, XXX was able to significantly enhance its Collaboration and Content Management capabilities. This solution helped the company improve working environment, find better solution for the challenges they faced, bring up innovative ideas, increase productivity and increased Collaboration among employees.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

KOCHI REFINERIES implements Corporate Intranet Portal

KRL, one of the leading Oil Refineries in India, needed a Corporate Intranet Portal for Collaboration and Content Management to share information among its employees. To achieve this, CCS has deployed Microsoft Office SharePoint Server Portal and customized it for them.

Situation
The main challenge was to improve collaboration, increase productivity by sharing information among employees, and streamlining business processes. The company used to send emails or send paper documents to participants for process management and sharing information. With more than 2500 employees and 100 departments in the company it was a herculean task.

Document Management (and storage) was another major challenge. The company has to keep millions of documents and extensive records for various activities. Since all these documents were to be retained as hard copy, large archives and filing systems were built up over time, and information became very difficult to retrieve. In addition to this the company has got thousands of technical specifications, images and videos for its products and processes.

The company also wanted to have an Employee Portal to share their personal details and to post their views, articles and news contents.

Solution
CCS has deployed a Corporate Intranet Portal with 176 separate sub-sites representing every department, several groups, social networking, and a blog site for employees. The portal is powered by Microsoft Office SharePointŪ Server 2007, for managing Content and Collaboration sites. CCS has developed custom Web Parts for Video Gallery, Image Gallery, Slide Shows, Press Clippings, News Rollup, Flash announcements, Messages etc. to provide rich user experience. Custom application pages and content types were developed using Visual Studio to cater to various functional areas and to integrate with other applications. CCS has also implemented custom workflows for approval of Photography/Videography in Refinery, News Letter contribution, Social Interaction Programme (Tour and related transportation), Refinery Visit etc., using Visual Studio and SharePoint Designer to automate complex business processes.

All corporate documents and records are stored in the document/records centre from which employees can retrieve information without compromising security. The corporate news site allows the company authorities to publish news and articles that can be read by all employees.

Benefits
The company saw immediate results after deploying the solution proposed by CCS. The major improvements are control over time and processes. People started to receive emails as soon as they are assigned task. They are able to know the status of a particular process very quickly. Tasks are escalated to next level, if needed, automatically. The custom Web Parts developed by CCS allowed people to personalize their own pages in the way they wanted to view it. Employees can now subscribe to items they are interested in. The Enterprise Search feature helps an employee to search through documents and pages and to find required information very quickly.

Another major benefit is on cost side. The company has reduced paper consumption to less than half than they were used to. Since the documents and other contents are shared, they are able to eliminate postage and transportation costs incurred to send documents across different locations.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

XXX INTERNATIONAL SCHOOL implements Employee Portal [Cannot reveal actual name due to a signed NDA]

A leading International School in Hong Kong needed Employee Portal for better Collaboration and Document Management. To achieve this, they deployed SharePoint based Portal configured and customised by CCS Technologies

Situation
The school has various documents including reference materials that have to be accessed by persons with appropriate rights. Required document had to be searched based on different parameters. The reference material or articles sent directly from specified authors had to be automatically stored in the document library. Also person with appropriate authority could directly upload document to Portal through a virtual drive.

Solution
CCS configured document centre, for various audience in Microsoft SharePoint that severed as a Document hub for School Administration. The Library consisted of policies, procedures, meeting agendas and minutes. This was configured for different user groups, with varying access rights to the documents. CCS has developed a customised solution to route the documents sent through email from specified authors to respective document folders. Also WEBDEV technology was used to provide direct document upload to SharePoint through virtual drive.

Benefits
By implementing the portal solution, organizing and uploading of documents was made faster and secured. SharePoint Advance search has helped to find necessary documents in no time. Portal has proved to be the information hub and a collaboration tool for the school.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

XXX Company implements WSS Portal [Cannot reveal actual name due to a signed NDA]

A leading Company in Australia needed to streamline their periodic device testing procedure through their Portal. To achieve this, CCS has developed a custom solution in SharePoint.

Situation
Client XXX has been engaged by one of their clients to perform regular tests of a device at all of the client s stores. Each device needs to be tested periodically. Testings were carried out by the Client s Sales Representatives using one of the various test units. Client needs a system to help schedule these visits and track the outcome of each individual device test. As Client already had an Intranet based Windows SharePoint Services 3.0, it was decided to build the solution on this platform. The Sales Representatives will also need an easy way to record the results of each device test carried out at a client site. The Sales Representative will not be connected to the Client network during this time. The solution should allow the Sales Representative to forward the test details back to Client s head office once they are online again.

Solution
CCS developed a SharePoint based Solution to maintain the list of stores. A separate SharePoint list was used to track appointments for each round of testing. The appointment scheduling and intimation to the client store was automated using event handler. The offline test result entry was implemented by InfoPath form which when received as email, automatically updates the information in SharePoint. The solution also provided a Dashboard with various statuses of appointment and testing.

Benefits
The Client XXX reaped the result of this SharePoint solution by having a faster scheduling mechanism and automated test data uploading. It also helped to have clear views of the appointment status and device test. Intimation to client store also helped to streamline the testing. Above all, the deployment of the solution ensured that users can access the information even when they are not in the office.

FOR MORE Information
Microsoft products : www.microsoft.com
Sharepoint Services : www.ccstechnologies.in
Communication : busdev@ccstechnologies.in
+91-481-256 5654

Web Applications

Customer Satisfaction Monitoring System employs a typical component based Layered/Multi-tiered architecture, with maximum utilization of Dot Net Framework 1.1. It uses a Browser based user interface and compatible to any standard web browsers. Its features like Caching, ADO.NET etc where employed in this system for implementing its functionalities and supplementary capabilities.

Mobile Computing

CCS has acquired the knowledge in Mobile Computing Technology and developed an application for a mobile team for registering their attendance data through a mobile phone or pocket PC.

Enterprise Applications

CCS Planter is aimed at liberating the planter from the problems of day to day management of plantations and concentrate on more important task of planning for the future.

A vertical ERP solution addressing the entire organizational requirements of Rubber & Tea Plantations is a case study of CCS Technical and Architectural skills in .Net. The layered architecture makes it possible to be deployed on multiple servers for load management. Coupled with Service Oriented Architecture (SOA), this application can scale vertically and horizontally to meet all current and future needs.

The communication between the client and the controller and between modules will depend on SOA for which Web Services are the backbones.  

Application is developed as a database independent system. The application has modules for Attendance and Check Roll of plantation workers, Accounts, AR, AP, Asset Management, Sales, Production, Costing & Budgeting and Decision Supporting System (DSS).

The distinct advantage offered by the CCS Plantation Software is in the DSS Module. It helps the owners to identify suitable clones for different fields, reduce immaturity periods, evolve a better product-mix and use discriminatory fertilizer application.  

Planter- The total Software Solution for Tea Plantation, Rubber Plantation / Oil Palm Plantations has been considered as a highly innovative and objective software providing:

• Information for planning
• Data for analysis and control
• Options for controlling cost
• Comparison for arriving at better product-mix